Refund policy
REFUND POLICY – ALL SALES ARE FINAL
Yandel Store – Official Merch Store
Last Updated:11/22/2025
1. All Sales Are Final
Due to made-to-order fulfillment and limited-edition merchandise, ALL SALES ARE FINAL.
No refunds, returns, exchanges, or cancellations.
2. Exceptions (Damaged / Wrong Item Only)
You must contact us within 48 hours of delivery with:
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Photos of the item
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Photos of packaging
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Order number
We only replace items that are defective, damaged, or incorrect.
3. Lost or Stolen Packages
We do not issue refunds or replacements for packages marked Delivered.
Customers must contact the carrier directly.
4. Address Errors
Orders shipped to an incorrect or incomplete address are non-refundable.
Reshipping fees apply.
5. International Orders
Customers are responsible for customs fees and duties.
Returns due to unpaid customs are final; reshipping fees apply.
6. Non-Returnable Items
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Apparel
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Embroidered items
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Phone cases
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Vinyls & cassettes
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Limited editions
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Digital downloads
7. Contact for Claims
